At PocketX, we strive to provide high-quality software services and full client satisfaction. However, in certain circumstances, clients may request a refund subject to the terms below:
Refunds are only applicable to monthly or yearly subscription fees if there is a technical failure or service delivery issue that cannot be resolved by our support team.
Signup fees, customization charges, and domain/hosting fees are non-refundable.
Refund requests must be made in writing via email to [email protected] within 7 days of the issue arising.
Once a refund request is received and approved, we will initiate the refund process.
Refunds will be processed within 7 to 10 working days from the date of approval.
The refunded amount will be returned using the original payment method unless otherwise agreed upon.
For any queries or refund-related requests, please contact:
📧 Email: [email protected]
📞 Phone: +8801814955955